Terms of Service

Este documento é publicado apenas em inglês. O texto em inglês é a versão que vale e, se você quiser ajuda com ele no seu idioma, escreva para support@linkraze.com.

1. Acceptance of Terms

These Terms of Service form an agreement between you and LinkRaze Technologies Ltd., a private company registered in Israel under company number 517376554 ("LinkRaze", "we", "us", or "our").

By accessing and using LinkRaze, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Service.

1.5 Eligibility & Minimum Age

Minimum age: You must be at least 18 years old to create a LinkRaze account or use the Service. LinkRaze is not offered to, and may not be used by, anyone under 18. There is no account type, trial, or plan available to minors.

What you are confirming: By creating an account or accepting these Terms, you confirm that you are at least 18 years old and have the legal capacity to enter into this agreement. If you are accepting on behalf of a company or other organisation, you also confirm that you are authorised to bind it.

Accounts belonging to someone under 18: If we learn that an account holder is under 18, we may suspend or close the account and delete the personal information associated with it. See section 11 of our Privacy Policy.

Telling us: If you believe someone under 18 has created an account — including a parent or guardian who has found an account belonging to their child — email support@linkraze.com and we will act on it.

2. Service Overview

LinkRaze is a remote access platform that enables users to control computers, servers, and other devices over the internet. The Service includes:

• Web dashboard for session management
• Remote desktop access (screen, keyboard and mouse control)
• Guest links: temporary access to one of your computers for one other person at a time, without an account — turned on at that computer for up to three hours, each link lasting up to an hour, made at that computer, let in at that computer, and stoppable at any time
• Audio and microphone streaming
• Clipboard synchronization between your device and the remote computer, and file transfer where it is enabled for your session — it is currently switched off in the browser viewer
• Device pairing and authentication
• Billing and subscription management
• Multi-factor authentication (MFA)

Plan limits: the number of remote sessions you may run at the same time depends on your plan. On the free plan you may run one session at a time — starting a new session will end your existing session automatically. A session opened through a guest link is one of your sessions: it counts toward your plan's limit, and it is refused rather than ending a session of yours.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time.

2.5 Agent Software & Automatic Updates

The LinkRaze agent is the software installed on each computer you add to your account, together with the tray application that accompanies it. It is part of the Service and is licensed to you, not sold — see Section 7.

Updates: We release new versions of the agent, the tray application, and the installer. They include security fixes, defect fixes, changes needed for compatibility with new operating system versions, and improvements to existing features. How a new version reaches a computer depends on its operating system:

• Windows: the tray application has an "Automatic updates" setting, which is off until you turn it on. While it is on, new versions are downloaded and installed without asking you each time and without notice for each individual update. While it is off, the tray tells you when a new version is available and you choose when to install it. A separate setting controls whether the tray checks for new versions automatically.
• macOS and Linux: our software does not install updates itself. The app tells you when a new version is available, and you install it.

What an update will not do: An update will not remove, weaken, or bypass the confirmation we ask for at the computer itself. Adding a computer to an account requires confirmation from the person at that computer, and restoring access after it has been switched off at that computer requires confirmation again. No update will delete those steps, answer them on someone's behalf, or give an account access to a computer that has not been confirmed. An update will also not introduce a new category of access or of data collection — for example a new form of capture, or a new category of information sent to us — without notice to you and, where the law requires it, your agreement.

Integrity: On Windows, before it installs an update the agent checks that the package is the one we published and that it carries our code-signing signature, issued to LinkRaze Technologies Ltd. An update that fails either check is not installed.

Timing: An update is not installed while a remote session to that computer is in progress; it waits for the session to end. Installing an update restarts the agent. We will not force the computer itself to restart without telling the person at the computer.

Updates started from the dashboard: The account a computer is enrolled to can press "Update now" for that computer. On Windows, that installs the current version even if the "Automatic updates" setting on that computer is off: it is an explicit instruction about one specific computer, from the account responsible for it. On a Mac, it shows the available update at the computer, for the person there to install. Where the computer is your own, this is you asking. Where you have added your computer to another person's account, that person can ask on your behalf — one of the powers granted when a computer is added to an account.

Versions: The agent shows its version in the tray application. Running a current agent is a condition of using the Service: a Windows computer whose agent is not the current version may be refused connections from a viewer until it is updated. It can still come online and receive the update.

3. User Responsibilities & Acceptable Use

You agree:

• You own or have proper authorization to control all devices you connect to LinkRaze
• You will use the Service only for lawful purposes and in compliance with all applicable laws
• You will not use the Service to: Gain unauthorized access to systems; Disrupt or degrade system performance; Send malware, viruses, or harmful code; Engage in hacking, phishing, or social engineering; Violate third-party rights (intellectual property, privacy, etc.); Harass, threaten, or abuse others
• You are responsible for maintaining the confidentiality of your account credentials
• You are liable for all activity performed under your account
• If you share a computer by guest link, you choose who receives it: whoever opens it and is let in at that computer can see its screen and control it, clipboard included, and what they do through it is activity under your account, including against your plan and bandwidth

3.5 Prohibited Uses — Remote-Access Fraud & Deception

The following conduct is specifically prohibited, in addition to Section 3. Engaging in it is grounds for immediate termination under Section 13.

• Access obtained by deception: obtaining, or attempting to obtain, access to any device by deception, or by impersonating another party — including a bank or payment provider, a government body or law-enforcement agency, a technology or software company, any security, support, or refund service, or LinkRaze itself.
• Inducing a person to enroll their device into another party's account: instructing, persuading, paying, or assisting any person to install LinkRaze on their device and add that device to an account that person does not control. A device may be added to an account only by the person responsible for that device, or with that person's informed agreement.
• Concealing an active session: hiding, disguising, or suppressing the fact that a remote session is in progress from the person at the remote computer — including by obscuring, closing, disabling, or covering any indicator, prompt, or notice the Service displays, and including by directing that person away from the screen.
• Initiating or assisting financial transactions on a device you do not own: initiating, instructing, assisting, or completing any payment, transfer, trade, refund, loan, or account or credential change on a device you access through the Service and do not personally own; and requesting, capturing, or using the banking credentials, one-time passcodes, or recovery or seed phrases of the person at that device.
• Ban circumvention and redistribution: creating or using an account, payment method, or device to evade a suspension or termination; and copying, repackaging, rebranding, or modifying the LinkRaze installer or agent, or distributing it through any channel other than our own.

Enforcement: to prevent the conduct described above, we may — at our discretion and without prior notice — decline to connect to a device, delay first access to a newly added device, limit how many devices an account may add, end sessions already in progress, and suspend or terminate accounts. These measures may apply more strictly to accounts that have not established a payment relationship with us.

If you believe you are being targeted: stop, disconnect the computer from the internet, and contact your bank. No bank, government office, or software company — including LinkRaze — will ever call you and ask you to install remote-access software. You can report it to us at support@linkraze.com.

4. Remote Access Liability & Risk Acknowledgment

LinkRaze provides remote access capabilities only. YOU assume ALL liability for:

Authorization: You warrant you have explicit, documented authorization to access and control all connected systems. Unauthorized remote access is a FEDERAL CRIME under the Computer Fraud and Abuse Act (18 U.S.C. § 1030) and equivalent laws worldwide, with penalties including up to 10 years imprisonment, $250,000+ fines, and civil liability. LinkRaze is NOT liable for any criminal charges, civil penalties, asset seizure, or damages resulting from unauthorized access.

System Damage & Data Loss: LinkRaze is NOT liable for data loss, corruption, system failure, service interruption, financial loss, or any other harm caused by actions taken during remote sessions, including but not limited to: accidental deletion, configuration errors, application crashes, cascading infrastructure failures, or unintended system modifications.

Third-Party Systems: If you access systems you do not own or operate, you are solely responsible for obtaining proper authorization. You indemnify and hold harmless LinkRaze from all claims, damages, and losses arising from your access to third-party systems, including breach claims, compliance violations, and remediation costs.

Third-Party Game & Platform Policies: Some game publishers, platforms, and anti-cheat systems (including but not limited to Battle.net and Riot Vanguard) restrict or prohibit remote-access and streaming tools, and using LinkRaze with a title or platform that does so may result in that title failing to launch, or in account suspension, banning, or other penalties imposed by the publisher or platform — independent of any action by LinkRaze. You are solely responsible for reviewing and complying with the terms of service of any game, platform, or anti-cheat system you access through the Service. LinkRaze is NOT liable for any account suspension, ban, loss of access, loss of in-game assets, or other penalty imposed by a third-party publisher or platform as a result of your use of the Service.

Compliance & Regulatory: If accessed systems are subject to HIPAA, PCI-DSS, SOC 2, FERPA, GDPR, or other compliance regimes, YOU are responsible for meeting all requirements. LinkRaze is NOT liable for compliance violations, breach notifications, regulatory fines, or damages resulting from your use of the Service.

Network & Device Security: LinkRaze uses TLS 1.2 or higher in transit (DTLS 1.2 or higher for the real-time video and audio path, and for input sent over a direct connection), end-to-end encryption of video and audio, and bcrypt password hashing at rest. However, LinkRaze is NOT liable for security breaches resulting from network interception, man-in-the-middle attacks, endpoint vulnerabilities, malware, phishing, credential exposure, stolen sessions, or compromised devices. You are responsible for endpoint security, network security, and credential protection.

5. Account Security

You agree to:

• Keep your password confidential and never share it
• Use a strong, unique password (minimum 8 characters)
• Enable multi-factor authentication (MFA) if available
• Report unauthorized account access immediately
• Not attempt to gain unauthorized access to other users' accounts
• Be liable for all activity under your account, including unauthorized activity unless you report it promptly

6. Subscription & Payment

Billing: Paid subscriptions are billed monthly. Billing is handled by Paddle (paddle.com).

Payment Methods: We accept credit cards and other payment methods processed by Paddle. You authorize us to charge your payment method for the subscription fees.

Refunds: Monthly subscription fees are non-refundable, except where a refund is required by applicable law. Nothing in these Terms limits any statutory cancellation or withdrawal right you may have as a consumer in your country. To request a refund, contact support@linkraze.com.

Cancellation: You may cancel your subscription at any time from the Plan & Billing page of the dashboard. Cancellation takes effect at the end of the current billing period, and you keep access until then.

Pricing Changes: We may change pricing with 30 days' notice. Existing subscriptions will honor the current price until renewal.

7. Intellectual Property

You own all content you create and upload to LinkRaze (e.g., configuration files, scripts). We own all intellectual property in the Service itself, including software, features, and documentation.

You grant LinkRaze a worldwide, royalty-free license to use your content solely to provide the Service and improve our Service offerings.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS-IS" WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING:

• Merchantability or fitness for a particular purpose
• Non-infringement of third-party rights or system compatibility
• Uninterrupted, error-free, or secure operation
• Compatibility with any third-party systems or compliance regimes
• Protection against unauthorized access, malware, or data loss
• Reliability for production environments, critical systems, or regulated workflows

We do not warrant that:
• The Service will always be available, secure, or meet your requirements
• Remote sessions will never be interrupted, corrupted, or compromised
• Your systems or data will remain intact after remote access
• The Service is suitable for medical, financial, legal, or compliance-regulated use

YOU ASSUME ALL RISK associated with remote access. Use of the Service for any purpose is at your sole discretion and risk.

The Help Assistant: Answers from the AI help assistant on our website and in our apps are general information, written automatically, and can be wrong or incomplete. They are not part of these Terms and do not change them, and they are not an offer or a promise about the Service, its prices or its plans. Where an answer differs from these Terms, the Privacy Policy or the pages of our website, those govern.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

LinkRaze shall NOT be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to: loss of profits, loss of data, business interruption, cost of substitute services, or reputational harm.

This applies regardless of the nature of the claim, the form of action, or whether LinkRaze has been advised of the possibility of such damages.

Some jurisdictions do not allow limitation of certain damages; to the extent not permitted, the above limitation shall be reduced to the minimum extent required.

10. Indemnification

You agree to indemnify and hold harmless LinkRaze, its officers, employees, and agents from any claims, damages, costs, and liabilities (including attorney fees) arising from:

• Your use of the Service, including all remote sessions and actions taken
• Your violation of these Terms of Service or applicable laws
• Unauthorized access to systems (criminal or civil liability)
• Intellectual property infringement related to your content or actions
• Harm, damage, or loss caused by your remote access activities
• Breach of third-party system owner rights or compliance obligations
• Any claim by system owners, compliance authorities, or law enforcement related to your use

This indemnification applies regardless of whether LinkRaze had knowledge of the activity or could have prevented it.

10.5 Assumption of Risk

You acknowledge that remote access carries inherent risks including but not limited to: permanent data loss, system destruction, compliance violations, criminal liability, and third-party claims. You use the Service AT YOUR OWN RISK with full understanding of these risks. LinkRaze's liability is limited regardless of the nature of the claim, and in no event shall LinkRaze be liable for indirect, incidental, special, or consequential damages, even if advised of the possibility of such damages.

11. Data & Privacy

See our Privacy Policy for details on how we collect, use, and protect your data, and for the rights you have over it.

The Privacy Policy describes what we do; it is not a separate contract, and continuing to use the Service is not how we obtain your consent. We process your personal data because doing so is necessary to provide the Service you are asking us for under these Terms, and for the further purposes the Privacy Policy sets out. Where a specific activity does need your consent — our marketing site's analytics is the current example — we ask for it on its own, and you can withdraw it at any time without losing access to the Service.

12. Cookies & Tracking

We use httpOnly session cookies (Secure, SameSite=Strict) to maintain your login state. These are essential for the Service to function and are set automatically upon access to the app. The dashboard shows a notice about these session cookies the first time you open it. We do not ask for your consent to them: cookies that are strictly necessary to deliver a service you have asked for do not require it. Our marketing site has its own banner, and what that banner gates is the marketing-site analytics described below.

You can disable cookies in your browser settings, but this will prevent login and session functionality. Our public marketing site also uses first-party, consent-gated analytics (no cookies; a random identifier in local storage) to measure page views and signup attribution; this only activates if you accept the cookie banner, is never shared with third parties, and can be turned on or off at any time via the "Cookie Preferences" link in the site footer. We do not use any third-party analytics services (Google Analytics, Mixpanel, etc.) anywhere in the Service. See our Privacy Policy for full details.

13. Termination

We may terminate or suspend your account immediately, without prior notice, if you:

• Violate these Terms of Service
• Engage in any conduct prohibited by Section 3.5 — obtaining access by deception or impersonation, inducing a person to enroll their device into another party's account, concealing an active session from the person at that device, initiating or assisting financial transactions on a device you do not own, circumventing a suspension, or redistributing or repackaging our software
• Engage in unauthorized access, hacking, or abuse
• Engage in illegal activity
• Fail to pay subscription fees
• Threaten, abuse, or harass others

Upon termination:

• Your right to use the Service ceases immediately
• We may keep your account, disabled, or delete it and its data
• You remain liable for any damages caused during your account use
• We may retain and disclose records of the conduct to law enforcement, regulators, or a court where permitted or required by law

Accounts that were never set up: we may also delete an account with no computer on it, nothing waiting to be confirmed, nothing ever streamed and no subscription, past or present, once nobody has signed in to it for 90 days. We email the account's address 14 days before, with the date, and signing in before then keeps the account; if mail to that address has bounced, or we do not send mail to its domain, the account is deleted on the same schedule without the email. An account whose email address was never confirmed may be deleted 30 days after it was created, without notice. Such a deletion removes the account and its data as described in our Privacy Policy, and cannot be undone.

14. Governing Law & Dispute Resolution

These Terms of Service are governed by the laws of the State of Israel. Any dispute shall be resolved exclusively in the courts of Israel, and you consent to the jurisdiction and venue of such courts.

Before initiating legal action, you agree to attempt good-faith negotiation with LinkRaze.

15. Contact Us

For questions or concerns regarding these Terms of Service:

LinkRaze Technologies Ltd. (company number 517376554)
Shoval 40, Alfe Menashe, Israel
Email: support@linkraze.com